Terms of service

Terms and conditions as stated herein become a part of our quotation and will apply to the acceptance by OAK furniture of your order. All terms and conditions expressly specified herein shall render null and void any conflicting terms and conditions in any and all other contracts relative to this proposal.

1) Quoted prices are valid for 4 days. Project scheduling will begin upon receipt of 80% fabrication deposit. No work will be scheduled prior to receipt of 80% deposit for any reason. 
2) Prices do not include Egyptian sales tax. Egyptian sales tax will be applied to all projects unless other arrangements have been made.
3) OAK furniture’s finishes are among the most consistent available. Our multiple step technique combined with the careful selection of color matched woods and veneers ensure that the finished project will be as consistent as possible. However, since the properties of wood are not consistent themselves, we cannot ensure that each part of the project will look exactly alike, nor can we guarantee that the project will exactly match the initial sample. Therefore, OAK furniture does allow for a range of color on its finished products. This acceptable color range may sometimes span several shades above or below the average shade for a stain/specie combination. Variations may also occur in hand applied paint finishes such as pickled, ragged, glazed, crackle, etc., these variations are normal. Each project is entitled to one custom-made finish board, additional boards will be created on a time plus material basis with a selected fee as a minimum charge. All finish samples must be signed, dated and returned before OAK furniture will proceed with the finishing stage of any project.
4) Correction of Work: After the contract is substantially completed, a representative from OAK furniture and the customer/customer's representative shall jointly inspect the work and a single list (punch list) shall be prepared identifying all work to be completed or corrected. There shall be only one such written list of work identified to be incomplete or incorrect, and the customer/customer’s representative shall sign the list. OAK furniture shall then expeditiously complete all work stated on the punch list for which they are responsible in the terms of this Agreement. The customer/customer's representative shall not contract with any alternative contractor for the performance or completion of work within the scope of the Agreement, nor shall the customer/customer's representative claim a credit or back charge for the cost of completing an item stated on the written punch list, nor shall the customer/customer's representative occupy or use the stated work until and unless OAK furniture is first given reasonable notice and opportunity to correct the work stated on the punch list referred to above. If the customer/customer's representative does contract with an alternate contractor to perform the punch list work or otherwise completes the project without first affording the above-described opportunity to OAK furniture, or if the customer/customer's representative commences to use or occupy the space or work in which OAK furniture performed work, the customer then agrees to accept all work "as is" and thereby waives any claim against OAK furniture under the terms of the Agreement, including warranty claims.
5) Warranty: It will be the responsibility of OAK furniture to insure that all material, products and taxes relating to the customer's project are paid and that there will be no potential lien claimants after the customer's final payment has been made to OAK furniture. All work shall be performed in a professionally reasonable manner and there will be no defects in workmanship, as defined by AWI. Materials or hardware used by OAK furniture or its subcontractors shall be warranted only to the extent that the suppliers or manufacturers of those products provide a warranty. In the event that a defect is discovered in one of these products, OAK furniture will assist the customer in securing a replacement or repairing the products for the duration of the product manufacturer's warranty. Warranty on the workmanship and material shall be for a period of 12 months from the date of the contract; unless otherwise specified in the material or supplier's warranty. OAK furniture will perform all necessary labor to repair or replace all defective work at no cost to the customer, and will expeditiously act in good faith to secure replacement products or materials under warranty of products or services. Any claim or cause of action arising out of the terms of the contract or warranty must be filed in a court of competent jurisdiction within the period of the warranty previously stated. Any warranty work performed during the warranty period does not extend the warranty any further than was previously stated in terms of the time from the date of the contract. All aspects of this warranty are void if a person or company other than OAK furniture performs or re-performs any work within the scope of the warranty. The following are excluded from warranty by OAK furniture: a) Movement or misalignment of cabinets due to settling or movement of foundation floors, walls or ceilings. b) Damage to woodwork, finish, or any defect due to exposure to excessive moisture, heat, humidity, or cold
c) Wood movement, raising of grain, or any other problem or defect arising from exposure to moisture at the customer's job site if cabinets or woodwork are delivered unfinished or unsealed. It is the responsibility of the general contractor or customer to insure that all products ordered from OAK furniture comply with all local codes relating to other subcontractors whose work affects OAK furniture products, i.e. (framing, plumbing, electrical). The warranty will not include any changes or alterations necessary to conform to such codes.
6) Storage and handling charges will be applied to any and all projects undeliverable for more than 30 days due to delays caused by the real property owner, architects, interior designers, contractors, service people, vendors or any other source not including subcontractors, vendors and suppliers hired or paid directly by OAK furniture. Storage charges are assessed at 150EGP per square meter, per day, 7 days a week. Handling charges are assessed at 80EGP per hour. Charges will apply to all projects at any point during the fabrication process beginning upon delivery of raw materials. Charges will apply until projects are delivered or fabrication has commenced, re- scheduling for delivery or fabrication will be dependent upon OAK furniture’s workload at that time. Charges will be invoiced monthly and will be due prior to delivery or installation of any projects. Projects delivered to a site and not installed due to delays by others will be subject to full payment minus the cost of installation as determined by ___ at its sole discretion.
7) OAK furniture does not guarantee any shipment or delivery date. Any time or date stated herein or otherwise identified by OAK furniture or any of its agents or employees for shipment or delivery is intended as an estimate only. Accordingly, OAK furniture shall not be liable for any damages of any nature whatsoever arising directly or indirectly out of a delay in shipment or delivery.

8)Rest of payment will be due prior to delivery of service and goods. Otherwise Oak furniture has the right to keep the ordered goods ore services and the 50% down payment fees in addition to the delivery fees.
9)STANDARD WARRANTY COVERAGE
OAK is proud of the quality we offer our customers. However, if there is a problem, the manufacturer typically covers its product for one year from the date of purchase. To request service on damaged or defective merchandise, please contact the customer service on oakfurnituregermany@gmail.com.
Damage must be reported within five (5) days of occurrence at the original delivery address to be considered eligible under the warranty guidelines. If OAK Furniture determines that merchandise is defective under manufacture guidelines, OAK Furniture will repair or replace, at its discretion, the affected item only (not the set, suite or collection). If the affected item cannot be repaired or replaced, as determined by the manufacture guidelines, OAK Furniture may issue the reselection of a new item of equal or lesser value to the original purchase price of the defective item. Furniture rated for residential use has a warranty for residential use only. If OAK determines that damage is due to customer abuse, the warranty is nullified.